Terms of Service

Definitions

• "We," "Us," "Our" refers to Dental Plus - DB Dental Limited.

• "You," "Your" refers to the patient, customer, or user of our services, products, website, or social media channels.

• "Services" refers to all dental services provided by Dental Plus, including but not limited to examinations, consultations, treatments, and procedures.

• "Products" refers to dental products available for sale in-store at Dental Plus.

• "Website" refers to our official website at www.dentalplus.co.nz

• "Social Media" refers to our official pages and accounts on social media platforms (e.g., Facebook, Instagram).

Dental Services

a. Appointments: All dental services are provided by appointment. We reserve the right to charge a cancellation fee for appointments cancelled without sufficient notice (e.g., less than 24 hours). Details of our cancellation policy will be provided at the time of booking and are available upon request.

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b. Treatment Plans: Following an examination, we will provide you with a proposed treatment plan and an estimate of costs. You will be required to consent to the treatment plan before any significant work commences.

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c. Payment for Services: Payment for services is due at the time of treatment unless otherwise agreed. We accept various payment methods, which will be communicated to you. Unpaid accounts may be subject to collection fees and interest as permitted by New Zealand law.

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d. Patient Responsibilities: You are responsible for providing accurate and complete medical and dental history information, promptly informing us of any changes to this information, following pre- and post-treatment instructions, and attending scheduled appointments.

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e. Accuracy of Information: You warrant that all information you provide to us, including your personal details and medical history, is accurate, complete, and up-to-date. You agree to promptly inform us of any changes to this information.

Dental Products

a. In-Store Sales: All dental products are sold exclusively in-store at our premises. We do not currently offer online sales or delivery of products.

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b. Product Information: We endeavour to provide accurate descriptions and information for all products. However, we do not warrant that product descriptions or other content are entirely accurate, complete, reliable, current, or error-free.

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c. Returns and Refunds: Our policy on returns and refunds for dental products is in accordance with the Consumer Guarantees Act 1993 (NZ). If a product is faulty, not fit for purpose, or does not match its description, you may be entitled to a repair, replacement, or refund. Please retain your proof of purchase.

Promotions, Contests, and Sweepstakes

a. General: From time to time, Dental Plus may offer promotions, contests, and sweepstakes (collectively, "Promotions"). These Promotions may be conducted via our Website, Social Media channels (such as Facebook, Instagram, etc.), or in-store.

b. Specific Terms: Each Promotion will be subject to its own specific terms and conditions, which will be clearly communicated at the time of the Promotion's announcement. These specific terms will include details such as eligibility criteria, entry methods, prize details, draw dates, and any other relevant information. Unless otherwise stated in the specific Promotion terms, Promotions are open only to New Zealand residents aged 18 years or over. By participating in any Promotion, you agree to be bound by both these general Terms & Conditions and the specific terms applicable to that particular Promotion.

c. Compliance with NZ Legislation and Professional Standards: All Promotions, including giveaways of services or products, will be conducted in strict compliance with relevant New Zealand legislation, including but not limited to the Fair Trading Act 1986 and the Gambling Act 2003 (where applicable to sweepstakes/lotteries). Crucially, all Promotions involving dental services will also adhere to the professional and ethical guidelines set forth by the Dental Council of New Zealand (DCNZ) and any other relevant regulatory bodies. We ensure that our promotional activities uphold the highest standards of professional conduct and are not misleading or contrary to the public interest. We are committed to conducting all Promotions fairly and transparently. Our decisions regarding Promotions will be final.

Intellectual Property

Ownership: All content on our Website, Social Media, and all materials created by or for Dental Plus, including but not limited to text, graphics, logos, images, photographs, designs, audio, video, software, and trademarks, are the exclusive property of DB Dental Limited or its licensors.

b. Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website or Social Media without the prior written consent of DB Dental Limited.

c. Trademarks: The Dental Plus name and logo, and all related names, logos, product and service names, designs, and slogans are trademarks of DB Dental Limited or its affiliates or licensors. You must not use such marks without the prior written permission of DB Dental Limited.

Patient Rights (Code of Health and Disability Services Consumers' Rights)

As a consumer of our dental services, you have rights protected under the Code of Health and Disability Services Consumers' Rights (the "Code"). We are committed to upholding these rights, which include, but are not limited to, the right to:

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• Be treated with respect.

• Be treated fairly and without discrimination.

• Receive services of an appropriate standard.

• Effective communication.

• Be fully informed.

• Make an informed choice and give informed consent.

• Complain about our services. Information about your rights under the Code can be found on the Health and Disability Commissioner's website (www.hdc.org.nz).

Disclaimer - Not Medical Advice

The content on our Website and Social Media channels, including but not limited to text, graphics, images, and information, is provided for general informational purposes only and is not intended as, nor should it be considered, medical or dental advice. It is not a substitute for professional consultation, diagnosis, or treatment with a qualified dental practitioner. Always seek the advice of your dentist or other qualified health provider with any questions you may have regarding a medical or dental condition. Never disregard professional medical or dental advice or delay in seeking it because of something you have read on this Website or Social Media. If you believe you have a dental emergency, please contact us immediately or seek urgent medical attention.

Privacy Policy

Your privacy is important to us. We collect, use, store, and disclose your personal information, including sensitive health information, in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020. Our detailed Privacy Policy, which outlines our practices regarding your personal information and your rights, is available at [Link to your Privacy Policy, e.g., www.dentalplus.co.nz/privacy-policy]. By using our services, Website, and Social Media, you agree to the terms of our Privacy Policy.

Cookies

Our Website may use "cookies" to enhance your experience. Cookies are small files placed on your device that collect information about your Browse behaviour. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of this Website may become inaccessible or not function properly.

Website Use and User Conduct

You agree to use our Website and Social Media only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website or Social Media. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our online platforms. You must not introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

Links to Third-Party Websites

Our Website or Social Media may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of any link does not imply endorsement by Dental Plus of the site or any association with its operators.

Limitation of Liability

To the fullest extent permitted by New Zealand law, Dental Plus - DB Dental Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services, products, Website, or Social Media; (b) any conduct or content of any third party on the services, Website, or Social Media; or (c) unauthorized access, use or alteration of your transmissions or content.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand for the resolution of any disputes.

Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting the revised Terms & Conditions on our premises, Website, or Social Media. Your continued use of our services, products, Website, or Social Media after any such changes constitutes your acceptance of the new Terms & Conditions.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us by email at:

info@dentalplus.co.nz